Second annual Digital Donor Review reveals growth in mobile giving

Yet the majority of charities are not implementing mobile strategies, says Give as you Live

21 MARCH 2014, UNITED KINGDOM
Summary
More than one in ten charity donors have named text giving as their preferred way to support UK charities, according to data from the second Give as you Live Digital Donor Review .

More than one in ten charity donors have named text giving as their preferred way to support UK charities, according to data from the second Give as you Live Digital Donor Review .

Text giving is the only donation method to have increased in the last twelve months – growing in preference from 9% to 11%. Those preferring to donate via phone and sponsorship has dropped by 1%; and direct debit has dropped more significantly, by 3%.

In compiling the first and second Digital Donor Reviews, online fundraising platform Give as you Live spoke to more than 10,000 charity supporters, making it the largest UK survey on digital giving.

Mobile may be a favourite for charity supporters, but it is not a priority for charities. Give as you Live has recently conducted a mobile survey* with the charities themselves; finding that the majority of charities (83%) do not have a mobile strategy and only a quarter (26%) use SMS to fundraise.

Polly Gowers OBE, Founder and CEO of Give as you Live, said “Mobile has long been a priority in many other sectors, namely retail and social media. These sectors have seen the opportunity to reach consumers who increasingly live their lives through portable, connected devices. However, our research suggests that charities are currently left behind. The third sector needs to work together to embrace mobile and use it to increase charitable support.”

With over 60% of the population are expected to be surfing the Internet on their smartphones by 2015, charities need to understand the intentions of those visiting their website and the devise that they are using. According to data from the second Digital Donor Review, ‘making a donation’ remains the top reason for visiting charity sites (21%), however, supporters are increasingly seeing charity websites as transactional, with one in ten (10%) visiting them to make a purchase.

Polly added, “This increase in transactional giving is re enforced by our own usage stats, Give as you Live experiences 47% growth in transactions 2012 vs 2013. In these tight economic times many donors need something in return for engaging with a charity. ”

The Digital Donor Review also uncovered that using digital communication channels doesn’t mean you automatically reach a younger audience. In fact, younger people are more influenced by traditional communication methods; emotive advertising was named the most likely to prompt donations with under 25s (11%). On the flip side, digital communications has more impact with the older generation; with over a fifth (22%) of people aged 75 and over naming email as the most likely to prompt donations.

Give as you Live – 2014’s winner of the Most Committed Company Award at the Partners in Fundraising Awards – is an online shopping platform which has raised over £4m for UK charities.

Give as you Live is both a valuable revenue stream for charities as well as a source of advice and support. Give as you Live designed the Digital Giving review to crowd source insight from the sector and provide analysis which can be used to support marketing resources.

Give as you Live will be hosting webinars which will run through the findings of the second Digital Donor Review – for more information, please visit: https://everyclick.webex.com

To download the 2013 Digital Donor review, please go to:

www.give.as/survey2013

*Survey conducted by Give as you Live with 375 charity workers in February 2014

Spokespeople
Download PDF
Download PDF
About Give as you Live

Visit Give as you Live homepage

Working with all 220,000 UK-registered charities, Give as you Live enables supporters to raise funds for any charity of their choice every time they shop online, without spending a penny more. Give as you Live can unlock the ‘hidden millions’ available to UK charities through their supporters’ online shopping, seamlessly moving money from the corporate sector at no cost to the charity or general public. So far, Give as you Live has helped shoppers raise £3,878,449.90 for charities in the UK.

Participating charities can receive up to 90% revenue share and already more than 400 charities receiving over £25 per year per supporter, with almost half receiving over £50 per year per supporter, through Give as you Live. The donation shown on the Give as you Live website is always the value that the charity receives.

Give as you Live can be used with over 2,600 of the biggest online retailers, from supermarkets, to travel agents, to dating sites. In addition to the likes of Expedia, John Lewis, iTunes, and lastminute.com, the most recent retailers to sign up include ASOS, Argos and EDF Energy, with the full list available here. Taking levels of UK online shopping into account, Give as you Live has the potential to raise £2billion every year for the UK’s charities.

news